Project Brief

Project Wingman was a futuristic projection of a new central hub for installing and updating the suite of Autodesk Products. I was introduced to the concept and was asked to come up with a logical direction to introduce and establish this as part of the existing user flows.

My Role

Experience Design Intern - User Research, Prototyping and Visual Design

Timeframe

14 Weeks.

Intended Users

All Autodesk users installing/updating to 2017 product suite.

Process

My process involved extensive understanding of the line of products and users that Autodesk already encompasses. It was challenging at multiple levels to get my head around all of the key touch-points in the install flow.

Some were peculiar usability patterns and some were more of technical constraints due to legacy nature of the products. I followed a non-linear approach to better tackle this. It involved dissection of the existing products and finding modern practices in similar avenues. Understanding of the users also went hand-in-hand with understanding the products.

I prepared the ideal user-flows considering changes happening across various teams involved with the installation process. Bringing in together the research and the idealized flow that the team could strive for in the next couple of years was the key output out of this project.

The process followed over the 12 weeks of Internship at Autodesk

Discovery Phase

Used methods of Structured Interviews, Brainstorming Exercise and Experience Mapping to discover and define the design problem.

Teammates Involved

UX Design Manager, Project Manager and User Researcher.

Ways I discovered more about the design problem I was trying to solve.

User Research

Experience Mapping

The qualitative data was collected by interviewing a small group of existing users. It is represented by the colors, blue through red, which define calmness through frustration. The magnitude was defined by the rating given by participants out of a scale of 10. Different participants were asked to install different Autodesk Products in different install routes. This is represented on the left side of the artifact.

The quantitative data was collected by capturing user behavior and click patterns. These are mostly analytics data collected by looking for user flows through the install process. The clicks on each screen and exit from the process have been captured to know where people try to change things or get frustrated and exit. The data of 7 different products have been collected to analyze further.

The research included both Qualitative and Quantitative data.

Analysing and Visualising User Data

Then it was about condensing my findings into an artifact the teams could use even after I leave.

Iterations Phase

Creating Scenarios, Wireframing and Lo-fi Prototyping to explore the various options to bring our ideas to life.

Teammates Involved

UX Architect and Infrastructure Developer.

Suggested division of the Install Process

Suggesting a faster First experience to the Users through a divided install framework.

User Flow for four different Use Cases

Creating multiple scenarios that we anticipate the product would be used in.

Wireframing Possible User Flows

Wireframing the Desktop App

Difference in Installation Flow

Creation Phase

Created Hi-fidelity prototypes and Visual Design assets using software like Sketch and Invision to create shareable assets.

Teammates Involved

UX Design Manager, Software Developer and Visual Designer

High-Fidelity Wireframes

A video showing the user's flow from the web-install channel.

Screenshots of the Autodesk Desktop App

The app not only helps user install and update software but also access learning content from the desktop.
Updates page taking up from the functionality of the previously existing application manager.
A video presenting the functionality of the newly designed Autodesk Desktop App.

Project Impact

Project wingman, now known as the Autodesk Desktop App, went into production and is in successful usage since early 2016. The project on a whole was a crutial cog in Autodesk's efforts to change it's business model to serving it's customers on a more regular time frame. It is not only a re-design of the installation process but in the process we were able to create a channel through which users could manage their software subscriptions.

Challenges

  • To find a small enough chunk for me to work on for the 3 months of summer.
  • Validate my assumptions through sizable amount of data, both qualitative and quantitative.
  • Communicate and collaborate with senior stakeholders who know in & out of the intricate installation framework.
  • Present the team with actionable insights for them to execute on after the summer.

Takeaways

  • The opportunity to work with a fully-formed product team.
  • The experience of running user research sessions and documenting them for the team to participate.
  • Learn that communication is key for a designers findings to make an impact.
  • To see a design I worked on come to life and be a successful iteration.